Live concierge 9am - 11pm ET
Talk to the kosher device team.
Need help picking the right flip phone, checking filter status, or arranging concierge activation? Our Mobile Express specialists respond within minutes during business hours.
Email support
Response within 2 business hours.Service footprint
Online native storefront with activation support across New York, New Jersey, and nationwide shipping in 2–4 days. Same-day courier available in NYC when ordered by 2pm.
Mailing
P.O. Box 411 · Monsey, NY 10952
Fulfillment
Warehouse dispatch in Brooklyn & Lakewood.
Message concierge support
For device troubleshooting, filter refreshes, or order status, include the phone owner name and carrier. We’ll route it to the right Mobile Express specialist.
Need activation tonight?
Include “rush activation” in the subject line. After hours we’ll SMS a secure link so you can finish the ticket with our on-call concierge.
Prefer a direct line? Call or text (845) 666-3989 or email support@mobileexpressny.com.